Refund policy
Corvande LLC
7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
Email: support@corvande.com — Phone: +1 (727) 436-0636
Last updated: 14 August 2026
30-day returns
You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. You will also need your order number or proof of purchase.
How to start a return
Email support@corvande.com with your order number and the reason for the return. We reply within 24 hours on business days.
Once your return is approved we will email you the correct return address together with instructions. Please do not send anything back before you have received that address from us. Items returned without an approved request cannot be accepted, and our registered business address is not a returns address.
Who pays return shipping
Faulty, damaged or incorrect item — we pay. We will send you a prepaid return label, or refund your return postage against a receipt. You keep the full amount you paid, including any original shipping charge.
Change of mind — you pay. Return postage is at your own cost, and the original shipping charge is not refunded. We recommend a tracked service, as we cannot refund a parcel that does not reach us.
Damaged, faulty or wrong items
Please check your order as soon as it arrives and contact us within 48 hours if anything is damaged, faulty, or not what you ordered. Photographs help us resolve it faster. We will replace the item or refund you in full, whichever you prefer.
Order cancellations
You may cancel your order for a full refund at any time before it ships. Once an order has shipped, the return process above applies. To cancel, email us immediately with your order number.
Items we cannot accept back
For hygiene and safety reasons we cannot accept returns of perishable goods, custom or personalised products, personal care goods, hazardous materials, flammable liquids or gases, or gift cards. If you are unsure whether your item qualifies, ask us before returning it.
Exchanges
The quickest way to exchange an item is to return the one you have and place a new order once the return has been approved.
Refunds
We will let you know by email once we have received and inspected your return, and whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the funds to your account.
If more than 15 business days have passed since we approved your refund and you still have not received it, contact us at support@corvande.com and we will chase it with our payment processor.
Statutory rights
Nothing in this policy limits the rights you have under the consumer law of your own country. Customers in the United Kingdom, Canada and Australia keep every right their local legislation grants them, including any statutory cooling-off period, in addition to the 30-day window described above.
Questions
Email support@corvande.com. We answer every email within 24 hours, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.